His parking charges were also refunded and the company offered to pay for a vehicle inspection at a dealership. Luster said Thrifty apologized to Jacocks about repairing his vehicle without his knowledge or permission. Thrifty is also adding the following the following statement to its parking web sites: "Customer vehicles may be moved to an overflow lot that has 24-hour security." Luster said signs will be placed at the Thrifty location and employees will also verbally notify customers. Company spokeswoman Lauren Luster told the I-Team 24-hour security is being added to the overflow lot as a result of the recent incidents of theft and vandalism. And when the I-Team paid him a visit at the business, the manager repeatedly referred inquiries to the corporate office. ![]() Rihani did not respond to questions about why customers were not getting the full story. It makes me wonder what else happened to it." "It's dishonest of them not to tell me that anything happened to my vehicle. The I-Team showed him a photo of his car on cinder blocks. Nobody mentioned the theft or the repair work. When Jacocks picked up his car, it had all four wheels intact. "I drove by that on the way to dropping off my car and was glad my car would be parked somewhere else," he told the I-Team. Jeff Jacocks also said he had no idea his new Hyundai Tucson might be moved from the Thrifty lot to the Wonderland lot three miles away. The I-Team spoke with two different Thrifty customers who were unaware their vehicles' tires had been stolen. In the October 9 report involving the Garland's vehicle, an officer wrote, "This is an ongoing problem at that location." The Thrifty overflow lot. Rihani stated that the parking lot lights had been out the past two nights, leaving the lot in complete darkness," the report stated, adding that employees left the cars unattended for a 12-hour period overnight. In a September 29 police report the I-Team obtained, a Revere police officer spoke with manager Ghaleb Rihani about three vandalized cars. With a birds-eye-view at a parking garage across the street, the I-Team saw cars lined up according to pick-up time, and then whisked back to the Thrifty location without customers ever knowing. "I was absolutely furious," Lesieur-Garland told the I-Team. ![]() There is little to stop someone from entering the Wonderland parking lot, a blighted space filled with potholes and standing water. That location is vastly different than Thrifty's guarded, fenced and well-lit facility. Lesieur-Garland was shocked when she saw where the car had actually been left during her family's vacation: The abandoned Wonderland dog racing track in Revere. Why is it not in this lot?!" Corinne Lesieur-Garland's car was found like this after Thrifty's parked it in an unsecured lot. "Nowhere does it say that you guys move my car. "What do you mean you moved my car?" Lesieur-Garland asked. When she asked to see the car, employees informed her it was parked three miles away. Upon arrival, Corinne Lesieur-Garland learned there was a "problem with the wheels" of her brand-new Honda Accord. We took an Uber to get the car which we shouldn't have had to because.But then they tried to retrieve their vehicle from Thrifty's airport parking facility along Route 1A. We booked a car via Turo and the host left their car here to pick it up. I was highly impressed by PreFlight Airport Parking. Tried out this place because Logan's economy garage is still closed and with travel picking up, it's harder to get the $25 rate on-airport for the B and Central. Parking system is terrible, drivers always drive crazy fast, parking spaces are way too small, when the bridge is up the drivers can't make up there minds of which way to go. ![]() Is it laziness or ignorance? With gas at $5 you'd think they would. It's so nice when you call and ask for pickup and the shuttle comes by half empty and doesn't even slow down to pick you up.
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